Shipping policy

Shipping Policy

Last Updated: October 9, 2026

Thank you for shopping with Ocean Seed. We aim to make your shopping experience simple and reliable, from placing your order to receiving your products.

1. Shipping Destinations

Ocean Seed currently offers shipping to eligible addresses within the United States.

Shipping availability may vary by destination, product eligibility, and fulfillment restrictions. Available shipping options will be displayed at checkout.

2. Order Processing and Fulfillment

Orders are fulfilled through our U.S.-based fulfillment network using Amazon Multi-Channel Fulfillment (MCF).

Order processing times may vary depending on inventory availability, order verification, fulfillment capacity, and other operational factors.

If we are unable to ship your order within the stated processing or shipping timeframe, we will notify you and provide available options, including agreeing to a revised shipping date or canceling the order for a refund, as required by applicable law.

3. Delivery Estimates

Delivery estimates depend on the shipping service, destination, and product availability.

Estimated delivery dates, when available, will be provided during checkout or through order updates.

Actual delivery times may vary due to carrier operations, holidays, severe weather, high order volumes, or other circumstances beyond our reasonable control.

Estimated delivery dates are not guaranteed unless expressly stated otherwise. Your rights under applicable consumer protection laws remain unaffected.

4. Shipping Rates

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates and available services may vary depending on your delivery address, the products ordered, and the shipping options offered.

5. Order Tracking

When tracking information becomes available, we will provide it through an order update or shipping notification.

Please allow time for tracking information to become active after your shipment is processed.

6. Multiple Shipments

Orders containing multiple items may be shipped in separate packages or delivered at different times.

You may receive more than one tracking number for a single order.

7. Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible through our Contact Us page.

Address changes or cancellations may not be possible once an order has entered fulfillment.

8. Delayed, Missing, or Damaged Packages

If your package is significantly delayed, arrives damaged, or is marked as delivered but cannot be located, please contact our customer support team.

Include your order number and a description of the issue. Photographs may help us investigate damaged shipments.

We will review the situation, assist with the investigation, and provide an appropriate resolution when applicable, which may include a replacement or refund, in accordance with applicable law and our store policies.