Refund policy

Return & Refund Policy

Last Updated: October 8, 2026

Thank you for shopping with Ocean Seed. We want you to feel confident when purchasing our skincare products.

If you experience an issue with your order, we are here to help.

1. Return Window

We accept eligible return requests within 30 days of the delivery date.

To qualify for a standard return, your item must meet the eligibility requirements described below.

2. Return Eligibility

To be eligible for a standard return, products must be:

Unused and unopened
In their original packaging
In resalable condition
Accompanied by proof of purchase or a valid order number

For hygiene and product safety reasons, opened or used skincare products are generally not eligible for standard returns.

These restrictions do not limit any rights you may have under applicable law or remedies for defective, damaged, or incorrect products.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Provide your order number, a description of the issue, and photographs when available.

We will review the situation and offer an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

4. How to Request a Return

To request a return:

Visit our Contact Us page.
Provide your order number and the reason for your return.
Wait for our customer support team to review your request.
If approved, follow the return instructions provided.

Please do not send products back without contacting us first.

Do not return products directly to an Amazon fulfillment center unless Ocean Seed specifically instructs you to do so.

5. Return Shipping Costs

For standard returns due to a change of mind or other non-product-related reasons, customers are responsible for return shipping costs unless otherwise stated.

If a return is required because of our error or an eligible damaged, defective, or incorrect product, we will provide an appropriate resolution, including applicable return shipping costs where required.

Any applicable return shipping charges will be communicated before you complete the return process.

6. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Any refund required by applicable law will be processed within the legally required timeframe.

7. Exchanges

If you would like a different product, please contact our customer support team for assistance.

Replacement or exchange availability depends on product inventory and the circumstances of your request.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders are processed through our U.S. fulfillment network using Amazon Multi-Channel Fulfillment (MCF).

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

If your order cannot be canceled, please review the applicable return eligibility requirements.

9. Purchases from Other Retailers

This policy applies to purchases made directly through the official Ocean Seed Shopify online store.

If you purchased an Ocean Seed product through Amazon or another authorized retailer, please refer to that retailer's applicable return and refund procedures.